You can delete your Novo account and its associated data at any time. There are two ways.
If you still have Novo installed, this is the fastest route:
Your account and data are removed straight away.
Email games@iextendlabs.com from the address you signed up with, with the subject “Delete my Novo account”.
We verify the request comes from the account owner, then delete the account within 30 days and confirm by email when it’s done.
| Deleted | Retained |
|---|---|
|
Account and login credentials Email address, display name, handle and bio Profile picture Reading progress, library and bookmarks Coin balance and transaction history Unlocked chapters, premium novels and entitlements Streak, XP, level, quests, achievements Your reviews, ratings and comments |
Anonymised, aggregated statistics that cannot identify you Records we’re required by law to keep, for as long as required Content already exported or cached by others outside our control |
Deletion is permanent and cannot be undone. Any unspent coins are forfeited and are not refundable. Chapters you unlocked will no longer be accessible. If you sign up again later, you start fresh.
You don’t have to delete your account to stop using Novo — signing out keeps your library, streak and coins for whenever you come back. You can also turn off reminders in Profile → Settings.
Contact games@iextendlabs.com. See also our Privacy Policy and Terms of Service.